Victory Storm Enterprises Return and Refund Policy

Effective Date: 01-01-2025

At Victory Storm Enterprises , customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand the conditions and procedures for returns and refunds.

1. Eligibility for Returns

We accept returns for eligible products under the following conditions:

• The return request is initiated within 7 days of receiving the product.
• The product is unused, unworn, and in its original condition.
• All original tags, labels, and packaging are intact.
• The product is not a clearance or final-sale item (unless defective).

To confirm your product’s eligibility for return, please contact us at support@victorystormsports.com.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.
• Clearance or final-sale items (unless defective).
• Products that show signs of wear, damage, or alteration.

3. Return Process

1. Contact Us: Email support@victorystormsports.com with your order number, reason for return, and any relevant photos (if applicable).
2. Approval: Our team will review your request and provide instructions for returning the item if it meets our return criteria.
3. Shipping: Pack the item securely and send it to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
4. Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.

4. Refund Policy

Refunds are processed under the following conditions:

• Approved refunds will be issued within 5-7 business days after the returned item passes inspection.
• Refunds will be credited to the original payment method.
• Shipping costs are non-refundable, except in cases where the return is due to a defect or an error on our part.

5. Exchanges

We offer exchanges for eligible products if the size or item you ordered is incorrect. Please initiate an exchange request by contacting us at support@victorystormsports.com. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@victorystormsports.com with your order number and photos of the issue. We will arrange for a replacement or refund at no additional cost.

7. Cancellation Policy

Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us promptly at support@victorystormsports.com. Once an order has been shipped, it cannot be canceled.

8. Contact Us

If you have any questions or need further assistance, please reach out to us at:

Victory Storm Enterprises
Email: support@victorystormsports.com
Website: https://www.victorystormsports.com

Thank you for shopping with Victory Storm Enterprises. We value your trust and aim to provide a seamless shopping experience!